News and Features from the week of July 18, 2002

 

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The high cost of employee theft

Where does $1 cost $20? Just ask the manager of any retail store in the country and he or she will point you in the right direction: their store.

Don't worry if you can't figure out the math. Strange as it may sound, it takes about $20 in sales to make up for each dollar a store loses to theft.

Theft will account for retail losses in excess of $30 billion this year, according to Department of Commerce statistics. Multiply that by 20 and you can see that retailers nationwide will need a staggering $300 billion extra in sales to make up that loss. Small wonder hundreds of retail stores go belly up every year.

To recoup their losses, retailers have two choices: sell $300 billion more in goods, or raise prices. Guess which method works best? That's right, the one that takes money out of your pockets. Think about that the next time you see somebody slip an item of merchandise under his shirt and head for the exit instead of the cashier. What that person is doing most certainly is your business!

Shoplifters account for more than 30 percent of theft (called shrinkage) from retail stores each year, according to a University of Florida study. Clerical errors and vendor fraud make up another 23 percent or so. That leaves about 46 percent, and guess who is responsible for that enormous slice of the theft pie each year?

Employees.

According to the university study, employees cost the retail industry more than shoplifters do, and the numbers have been rising over the past couple of years. What that means to you and me is higher prices everywhere we turn, from the grocery store to the fast food restaurant to the department store, and even to the la-di-da posh boutiques that already want your monthly salary, right arm and firstborn child in exchange for a designer scarf. Shrinkage doesn't just apply to retailers' profit margins, but to your dollars' buying power.

Like shoplifters, employees pilfer a wide variety of things, from paper clips to paper money, food, toys, clothing--you name it, and an employee somewhere has stolen it. Or tried to. Those video systems set up in your local department store are there for more than catching shoplifters. Those unblinking lenses are also eyeing the employees.

"One of the main reasons employees steal is because they know the chances of getting caught and prosecuted are slim to none," said Lt. Greg Long of the Port Wentworth Police Department.

Lt. Long said video cameras can help catch the thieves, but managers need to remember to use fresh tapes now and then so that what the camera records isn't snowed out. Videotape that has been recorded on for months, he said, "may look good on their system, but doesn't look good on anyone else's. Replace the tapes every six months."

Detective David Vales of the Garden City Police Department said, "A lot of places set up video with one thing or the other in mind--they're thinking of someone coming in to rob them with a gun, or employees stealing from them." Cameras should be set to watch employees as closely as they do customers, he said. Surveillance cameras should also be tamper-proof, Lt. Long said.

Background checks and polygraph examinations during the interview/hiring process are good protective measures against shrinkage from employees with sticky fingers.

"Managers should keep accurate, up-to-date files on each employee," Lt. Long said. Access and control should be limited, and that applies not only to videotapes and the store's safe, but also to its front door and even its cold storage rooms.

Another excellent preventive measure is a strongly worded company policy that clearly promises swift and certain termination and even prosecution for thieving employees.

"You also need to put in the policy that employees must submit to a polygraph if there is a police investigation. Anyone who refuses is terminated," Lt. Long said. That's about the time a new ex-employee might get the feeling someone's watching him, because someone just might be--the police.

Polygraph tests are prohibitively expensive for very small businesses, and background checks aren't cheap. As is so often the case, the Internet can come in handy. Companies that perform background checks or let you surf an individual's past yourself (for a fee, of course), abound. Just be sure to check out the company you use to check out your employees.

The price of video surveillance varies depending upon the type and size of store and the number of employees, of course, but again, an enterprising entrepreneur can bargain hunt worldwide via the Internet.

"There is a way to reach a happy balance. Cost depends on how you go about it," Detective Vales said.

Random drug testing helps weed out employees who might have less moral barriers to stealing than others. And just being there, Detective Vales said, is a great tool for managers concerned about employee pilferage.

"Be there, move around, so they don't know when or where you're going to show up," he said. "If a guy takes out the trash, help him. A lot of inventory goes out the back door with the trash."

Frequent, irregularly-timed inventories also keep thieves at bay, since they don't know if it will be two days before you realize they've got six of your meat market's best t-bones hidden in their lunchbox, or two minutes.

While not cost-effective, Lt. Long said the best inventorying/cashiering system takes two people. "If someone makes out the daily deposit slips, then the second person comes along and checks the numbers on the slip and counts the money," he said. "It's expensive, because you have two people doing the same work, but in the long run, it saves the business money because it catches problems immediatley."

The same principal works for inventorying merchandise.

Businesses that take checks can require cashiers to initial checks presented by people they know, Detective Vales said. He recently worked a case where a check that was reported stolen turned out to have the cashier's initials on it. The cashier was able to say the check did belong to the customer who falsely reported it stolen. Had the check with the cashier's initials on it really been stolen, the cashier and not the customer would be on the hot seat.

Investigating employee theft costs the business owner and the customer, but it also costs every municipality. Law enforcement officers spend hundreds of thousands of hours annually investigating employee theft nationwide. And many do it for nothing.

Too many businesses settle for restitution and fire the culprit without prosecuting him. Getting the money or the merchandise back "solves the immediate problem," Lt. Long said. "But," he cautions, "it sets a precedent for other employees." The original culprit will simply get a job somewhere else and start all over again.

"One of the best deterrents to crime," Lt. Long said, "is if you get caught, you go to jail."

 

 

Annually, employees pilfer more money and merchandise than shoplifters



 

Sheriff's attorneys to ask court for more time

Effingham County Sheriff Jay Space is scheduled to be in court for the first time on Friday.

Attorneys for Sheriff Space are planning to ask the court for more time.

"Essentially, we just filed a motion for continuance," said Attorney Bobby Phillips on Wednesday. "We're contending that we have not had enough time to prepare for the case."

A petition filed by R.J. Martin III, District Attorney of the Ogeechee Judicial Circuit of Georgia, wasn't filed until July 2, Mr. Phillips said, which left less than three weeks to prepare a defense for 24 alleged criminal acts. The petition also lists the now-suspended sheriff's medical condition, alleged "drug use and abuse."

Additionally, the petition cites 15 instances illustrating a claim that Sheriff Space's driving is "erratic and dangerous," cites eight examples of the sheriff's public disturbances," and says he interfered with law enforcement on two occasions.

A spokesman for Sheriff Space, Dave Simons, said, "We are pursuing an active case to clear him of all these issues. Jay feels that he's still capable of serving as the duly elected sheriff of Effingham County."

Mr. Phillips said the sheriff is not capable of performing his duties right now due to his medical problems (Sheriff Space was diagnosed with multiple slcerosis), and may not even be able to stand trial right now. He stressed that, with proper medical care, the sheriff can handle the duties of his office.

"This has brought about a tremendous amount of stress," Mr. Phillips said. "I think if we

can get this matter resolved, he'll be fine."

He said the sheriff's medical problems "can be addressed and should be addressed."

Mr. Simons said he believes the attempt to make Sheriff Space's suspension permanent is politically motivated. "We are concerned about the fact that a trusted employee, Rick Daily, after leaving the Sheriff's department, went to work for the District Attorney. We think Rick Daily is sort of a disgruntled employee, working in collusion with the county commission."

He contends that County Administrator David Rutherford has "been actively pursuing getting rid of Jay since he went over there."

The suspension and subsequent arrest of Sheriff Space has rumors flying and residents concerned.

Rincon Police Detective Sgt. Jimmy McDuffie, who ran against Jay Space during the last election, said, "This is a tragedy for the law enforcement community, Effingham County, for Jay and his family. We need to get this behind us and go forward, whatever the outcome may be. Our prayers go out for Jay and his family."

Others are less understanding, and several readers have questioned the wisdom of officers who had the encounters with the sheriff outlined in the complaint filed by Mr. Martin.

A video of a traffic stop in Port Wentworth has aired repeatedly on local television, and other encounters were presented in condensed form in other media.

Police officers do not always issue a citation during a traffic stop. If they did, traffic courts

would run 24-hours a day.

Officers have some leeway in deciding when to give a ticket and when to give a warning and when to take no action at all.

Officers tell us that politics sometimes comes into play, like it or not--and they do not like it. When the person involved has a powerful position in law enforcement, more than politics can be factored into the decision of whether to issue a ticket or a warning. Bad blood between departments puts officers'--and the public--at risk. Should it be that way? Every officer we talked to said no, it shouldn't. But it happens.

Among the sheriff's encounters with police are an accident in Garden City which was handled by the Georgia State Patrol and an incident in which Garden City police officers suspected he was impaired.

He was given a breath test, registering zero blood alcohol, officers said, and when he explained that he was ill and on his way to the hospital, Garden City police transported him.

The petition lists five incidents in which Effingham deputies were present. The petition lists one incident each involving police in Port Wentworth, Savannah, Rincon, Springfield, and one involving a sheriff from Tift County. Three times, the Georgia State Patrol was involved. Four, if you count the accident in Garden City, which then leaves one incident in Garden City.

One incident cited doesn't mention any law enforcement personnnel at all.

"These allegations have to be investigated and prepared for," Mr. Phillips said.

Project Mercy to kick off on 9/11

Ten months ago, on Sept. 11, the world watched its landscape and its personality change forever.

Last week, the world watched as a ceremony marked the end of the cleanup at Ground Zero. It's all over--the tragedy, the rescue, the recovery, and the cleanup. Everything that can be done has been done. Or has it?

New York Governor George Pataki says no.

Donations poured in from all over the globe to help the grieving families of those killed at the World Trade Center, and .the various funds established for them are finally

 L-R--Pooler Sgt. JoAnn Shearouse, Chatham County Sheriff's Office personnel Lee Sikes, Cpl. Tommy Tillman, and Ginger Morgan discuss the bumper sticker and candles for Project Mercy.

disbursing enough funds to aid the families.

So who's left to help? Thousands of public safety and other workers who spent hours and days, even weeks and months, digging through the rubble while breathing polluted air.

Many of these workers are showing signs of illness from the dust and other pollutants which filled the air around Ground Zero.

A program has been instituted. to provide medical examinations and treatment for those who may be suffering adverse effects as a result of their untiring efforts.

The Chatham County Sheriff's Office sent copies of the Governor's request for assistance to every law enforcement agency in the county, and like all agencies, the first thing they did was have a meeting. But unlike many meetings, this one ended successfully. With a plan called Project Mercy.

"We wanted to do a money-making project to send help to these people having problems," said Pooler Police Sergeant JoAnn Shearouse. "What we came up with is to sell lights."

The group will sell electric candles like the ones found in windows at Christmastime, but with some important differences. The three-light set has a blue bulb for police on one side, red for fire departments and medical personnel on the other, and white--for unity--in the center. Emblems of the New York Police Department (NYPD) and Fire Department of New York (FDNY) grace the candles beneath their respective candles, and the date of the terrorist attacks is near the top of the candles.

Single candles memorializing either the NYPD or FDNY/EMS will also be available.

Selling the candles is a coalition of officers representing not only the Sheriff's Office and Pooler but Savannah and Southside Fire Departments, Mercy/Southside and Medstar EMS services, and several volunteer fire departments. Other departments and agencies are being solicited (or may volunteer to participate) for the project.

"There are so many of us in police, fire, and public safety," Sgt. Shearouse said. "All of us would have liked to go. This is one way for Chatham County--the police departments, fire departments, EMS, etcetera, to say we stand united. We care."

Proceeds for funds raised for Project Mercy will all go to help those afflicted with health problems caused by the debris and deterioration at the WTC site.

Pooler Police Association is helping to raise funds to buy the candles for her department to sell, Sgt. Shearouse said. The candles will be available at the Pooler Police Department (other sales points will be announced). They'll go on sale Sept. 11. Businesses are encouraged to donate to any of the agencies' efforts to raise money for the project.

Anyone purchasing the 3-candle set will also receive a free bumper sticker commemorating the heroism that resulted from the Sept. 11 attacks.

The candles give those who want to help but can't go to New York a way to give their monetary support, and a tangible way to show their moral support.

Sgt. Shearouse said that although the candles are like those people put in their windows at Christmas, she hopes they'll put them out and light them out right away, in memoriam.

"Any little thing we can do to support them," said Sgt. Shearouse, "we want to do.What we're trying to remind the public is that although funding from this particular project is going into New York, we have emergency personnel working here 24 hours a day. Should anything happen here, they'll hit the street.We all need to stand together."

"Hopefully," said Ginger Morgan of the CCSO, "when this project closes in January, we will have sent that message."

Triple candles will sell for $15 and singles will be $6 each or two for $10.

For more information or to help with the project, call Sgt. Shearouse at the Pooler Police Department, (912) 748-7333.


 

Now back to those legs we talked about last week....

They've still got

 There's still time to vote! I'm extending the voting until Wednesday, There must be one set of legs that appeals to the eyes that wander this website? So far, only one actual vote has been cast. Tsk, tsk. Click LEGS to get a gander at the gorgous (?) gams of Garden City PD.

 

 

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